This Privacy Policy explains how we collect, use, disclose, and protect information when you visit flightseachcheap.com and/or m.flightseachcheap.com, use our flight search tools, request travel assistance, or communicate with us.
1) Information We Collect
A. Information you provide
- Contact details: name (if provided), email address, phone number.
- Travel request details: origin/destination, dates, passenger counts, cabin preference, flexibility, and any notes you provide.
- Communication content: messages you send to us via forms, email, chat, or phone calls.
B. Information collected automatically
- Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring URLs, approximate location (derived from IP), time on page.
- Cookies and similar technologies: used for analytics, performance, and remembering preferences. See our Cookie Policy below.
C. Information from third parties
- Service providers: hosting, security, analytics, and communication tools may provide us technical or delivery signals (e.g., email delivery status).
- Travel suppliers / booking partners: if you choose to complete a booking through a third party, their systems may provide booking confirmations and status information to you directly, and sometimes to us if needed to assist you.
2) How We Use Your Information
- Provide services: respond to inquiries, provide flight booking assistance, changes, cancellations, and refund assistance.
- Operate flight search features: process your search inputs and display travel information.
- Customer support: communicate with you about your request, booking status, or questions.
- Security and fraud prevention: protect our website, prevent abuse, and detect suspicious activity.
- Analytics and improvements: understand usage, troubleshoot issues, and improve functionality.
- Legal compliance: comply with applicable laws, respond to lawful requests, enforce our policies.
3) Legal Bases (Where Applicable)
Depending on your location, we process information based on one or more of the following: (a) performance of a contract or steps prior to entering a contract, (b) legitimate interests (e.g., security, fraud prevention, improving services), (c) consent (e.g., optional marketing), and (d) legal obligations.
4) How We Share Information
We do not sell your personal information. We may share information in limited situations:
- With service providers: hosting, analytics, security, and communications vendors who process data on our behalf under appropriate safeguards.
- With travel suppliers or partners: when necessary to help you with booking assistance, changes, cancellations, or refunds.
- For legal reasons: to comply with law, regulation, subpoenas, or lawful government requests; to protect rights, safety, and security.
- Business transfers: if we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
5) Marketing Communications
If you opt in to marketing communications, you can opt out at any time by using the unsubscribe link in emails or by contacting us. We may still send you non-marketing messages related to your request or service (transactional/support messages).
6) Cookies and Tracking
We use cookies and similar technologies for site functionality, analytics, and security. You can control cookies through your browser settings. For more details, see our Cookie Policy.
7) Data Retention
We retain information only as long as necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations. Retention periods vary depending on the type of information and purpose.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. No website or internet transmission is 100% secure, so we cannot guarantee absolute security.
9) Your Privacy Rights
Depending on your location and applicable law, you may have the right to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Portability (a copy in a usable format)
- Objection or restriction of certain processing
- Withdrawal of consent (where processing is based on consent)
To exercise rights, contact us using the details below. We may request verification to protect your information.
10) California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: You may request details about the personal information we collect, use, and disclose.
- Right to Delete: You may request deletion of your personal information, subject to legal and operational retention requirements.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: We do not sell personal information. However, certain analytics and advertising technologies may involve limited data sharing as defined under CPRA. You have the right to opt out of such sharing.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
How to submit a California privacy request:
- Privacy Choices Page: https://flightseachcheap.com/privacy-choices.html
- Email: support@flightsearchcheap.com
- Phone: (888) 211-2634
We may verify your identity before processing requests to protect your information. Authorized agents may submit requests on behalf of consumers with proper authorization.
You may also manage cookie-based tracking and advertising preferences through your browser settings or by reviewing our Cookie Policy.
11) Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.
12) Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.
13) Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Your continued use of the website after updates means you accept the updated policy.
14) Contact Us
Email: support@flightsearchcheap.com
Phone: (888) 211-2634